Driving Delivery Excellence at Scale
Experienced bi-lingual Project and Service Delivery Manager with over 8 years of expertise in scheduling, coordinating, and leading residential installation projects in cabinetry, stairs, doors, and flooring.
Proven track record of managing high-value portfolios from inception to completion, leading cross-functional teams, and ensuring seamless service delivery in collaboration with builders, contractors, and internal departments. Skilled in stakeholder management, team leadership, process improvement, and problem-solving. Adept at balancing multiple priorities while maintaining quality, timeliness, and customer satisfaction in fast-paced environments.
Core Skills
Growth, Built One Project at a Time
Now leading a $15M+ portfolio of 1,200+ projects a year — managing a team of schedulers, partnering with builders and contractors, and setting the standard for on-time, high-quality delivery.
- Own end-to-end scheduling for stairs, trim, and door installations across new construction and remodels
- Lead and develop a team of 3 schedulers, including training on internal systems and processes
- Partner directly with builders and contractors to resolve escalations at the root cause
- Build large-scale installation plans in lockstep with builder timelines
Built a Services Department from the ground up — writing the policies, monitoring quality, and turning post-installation support into a genuine differentiator for the business.
- Developed service policies and procedures for a brand-new Services Department
- Managed a portfolio of cabinet installation services across new-home, remodel, and existing-home projects
- Delivered repair (break-fix) services directly to homeowners, builders, and field supervisors
- Monitored post-installation feedback and reported quality metrics to senior management
Moved into operations, coordinating incoming projects across production, estimating, and field teams — and building the communication systems that kept builders in the loop at every stage.
- Managed incoming projects and kept Production, Operations, and Processing teams aligned on status
- Built and executed a communication plan with builders ready to kick off new projects
- Coordinated project requirements and documentation with the estimating department
- Resolved customer escalations by identifying root cause and restoring service excellence
Learned the craft hands-on, building and installing cabinetry while owning quality assurance on every job — floor-level experience that still shapes how she manages installation teams today.
- Constructed and assembled cabinets, doors, and drawers, installing hardware to job specifications
- Verified component availability and completed installations against each job's requirements
- Owned quality assurance on every cabinetry installation
- Worked hands-on with professional-grade carpentry tools and techniques
Made the leap into construction, scheduling flooring installations across residential and commercial projects — coordinating builders, warehouse teams, and contractors to keep every job moving.
- Managed scheduling for a portfolio of flooring projects from initiation through closeout
- Built installation schedules in collaboration with builders, the warehouse, and contractors
- Resolved escalations through root-cause analysis and swift corrective action
- Reconciled eligibility discrepancies and monitored the installation backlog across accounts
Built and ran a wellness business from the ground up — owning the marketing, sales, and curriculum while leading group fitness classes as the studio's face. The first proof she could build something and lead people through it.
- Owned marketing, advertising, and accounting for the business end to end
- Acquired leads and converted them into loyal, paying customers
- Developed fitness class curriculum and launched new service offerings
- Delivered group fitness classes on an ongoing basis as lead instructor